At Precina Health, a medical clinic that operates in California, Oregon and Texas, the goal is to keep patients' blood sugar levels under control so they stay out of the hospital and ensure that patients feel supported as they restore their health.
John Oberg, the CEO and cofounder of Precina, started the company after his mother was diagnosed with diabetic ketoacidosis, a condition in which the body doesn't produce enough insulin and a buildup of acids called ketones occurs.
For patients, the costs of insulin as well as supplies, such as glucose meters, test strips and syringes, add up. The CDC reports that $1 out of every $4 in the U.S. healthcare system is spent treating diabetes.
Offering virtual-only visits, Precina helps patients better manage A1c levels as well as their overall diabetes care and encourages them to ask pertinent questions about their condition. To personalize and scale this type of support, the organization is using AI agents from Salesforce's Agentforce platform.
Oberg hopes to help a billion people and expand access to personalized diabetes care, particularly in underserved, rural and low-income areas. With Agentforce, an agentic AI layer that's part of the Salesforce platform, Precina aims to boost outreach and improve the quality of care at scale.