Monday.com is expanding its capabilities with the introduction of customizable AI agents designed to automate repetitive tasks adn streamline workflows. These agents can be deployed for a variety of functions, significantly reducing manual effort and improving efficiency.
A key application lies in event planning. AI-powered phone agents can be configured to proactively contact event attendees to confirm their participation. Such as,an agent can call prospective meeting attendees,gather details about the number of guests they plan to bring,and automatically upload the responses directly to a Monday.com board.This eliminates the time-consuming process of manual phone calls and data entry, offering substantial time savings.
Monday.com's agent builder tool allows users to create custom agents using simple natural language prompts. The platform then provides a detailed breakdown of the agent's logic, outlining its purpose, capabilities - such as engaging in professional conversations, confirming details, and handling objections - and the intended conversational style of the AI voice bot.
Users retain granular control over agent behavior. settings can be easily adjusted, including the ability to edit the underlying text script and modify speech speed to optimize the user experience. This level of customization ensures the agent aligns with specific brand guidelines and communication preferences.
Beyond event management, these AI agents can be leveraged for customer service applications. Agents can be designed to answer customer inquiries by accessing and utilizing a company's existing knowlege base, providing instant and accurate support. The potential applications are broad and continue to expand as the platform evolves.